Refund policy

RETURN AND REFUND POLICY

At Trip Bag, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

• Gift cards
• Items marked as final sale
• Items that have been used or damaged after delivery

Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 7–10 business days.

Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at support@tripbagaustralia.com.

Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.