Privacy policy

Last Updated: 8 September 2026

This Privacy Policy describes how Trip Bag Australia, operated by VERCC NEGOCIOS DIGITAIS LTDA, collects, uses, stores and protects personal information when you visit or make a purchase from tripbagaustralia.com.

1. Who We Are

Trading Name: Trip Bag Australia
Legal Entity: VERCC NEGOCIOS DIGITAIS LTDA
CNPJ: 54.136.738/0001-00
Registered Business Address: R Mistral, 332, Edif The Point 209A EMX, Despraiado, Cuiabá, MT, 78048-222, Brazil
Email: support@tripbagaustralia.com

2. Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Order and transaction information;
  • Payment-related information;
  • Device and browser information;
  • IP address;
  • Website usage information;
  • Communications with our customer service team.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order;
  • Create or use an account;
  • Contact customer service;
  • Subscribe to communications;
  • Complete forms on our website; or
  • Otherwise interact with our services.

Certain information may also be collected automatically through cookies and similar technologies.

4. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Provide customer service;
  • Communicate about orders;
  • Detect and prevent fraud;
  • Improve our website and services;
  • Comply with legal obligations;
  • Send marketing communications where permitted.

5. Legal Bases and Consent

Where applicable, we process personal information based on consent, contractual necessity, legitimate business interests and compliance with legal obligations.

Where consent is required, you may withdraw your consent subject to applicable law.

6. Payment Information

Payments may be processed by third-party payment providers.

We do not necessarily receive or store complete payment card details. Payment providers process information according to their own privacy and security practices.

7. Shopify

Our online store is hosted using Shopify.

Shopify may process personal information as necessary to provide ecommerce, hosting, checkout, security and related services.

8. Service Providers

We may share personal information with service providers that assist us with:

  • Ecommerce infrastructure;
  • Payment processing;
  • Shipping and logistics;
  • Customer support;
  • Analytics;
  • Fraud prevention;
  • Marketing and advertising;
  • Information technology and security.

These providers may process information only as necessary to perform their respective services, subject to applicable requirements.

9. International Data Transfers

Because Trip Bag Australia operates an ecommerce business and uses third-party technology, payment and logistics providers, personal information may be processed or stored outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy requirements.

10. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, analyse website traffic, improve performance and support advertising and marketing activities.

Browser settings may allow you to restrict or disable certain cookies. Doing so may affect some website functionality.

11. Analytics

We may use analytics services to understand how visitors interact with our website and to improve our products, website and customer experience.

12. Advertising and Marketing

Where permitted, we may use personal information to provide relevant marketing communications or advertising.

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in those communications.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, fraud prevention and legal compliance.

14. Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

15. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including requesting access to or correction of personal information we hold about you.

To make a privacy request, contact us at support@tripbagaustralia.com.

16. Children's Privacy

Our services are not intended for children who are not legally capable of entering into purchases or contracts without appropriate consent.

We do not knowingly seek to collect personal information from children contrary to applicable law.

17. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those third-party websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable requirements.

The updated version will be published on this website with a revised “Last Updated” date.

19. Contact

For questions or requests relating to privacy, please contact:

Trip Bag Australia
VERCC NEGOCIOS DIGITAIS LTDA
Email: support@tripbagaustralia.com
Address: R Mistral, 332, Edif The Point 209A EMX, Despraiado, Cuiabá, MT, 78048-222, Brazil